Understanding reports

Every conversation becomes a report within minutes. No manual analysis. You get themes, sentiment, the strongest quotes, and what to do next, generated for you.

Per-response reports

Open the Overview tab on any response. Top to bottom:

Summary - One paragraph on what came up and what matters.

Sentiment journey - How the person’s mood moved through the conversation. Click any point to jump to that moment in the transcript.

Sentiment overview - The split: how much of the conversation ran positive, neutral, or negative.

Themes - The topics that came up, ranked by how much they dominated and coloured by sentiment.

Quote spotlight - The sharpest quotes, by sentiment. Click one to find it in the transcript.

Key insights - Findings sorted into insights, pain points, opportunities, and data points.

Next steps and open questions - What to do next, and what’s worth asking in future conversations.

Reports are waiting for you

They build in the background the moment a conversation ends. By the time you open the response, the report is already there.

Across every conversation

With two or more responses in, pick All responses and Generate report to pull everything together.

Combined reports add:

• Sentiment by respondent - Each person’s overall mood, side by side
• Theme frequency - Topics ranked by how many people raised them, for example “8 of 12 mentioned onboarding”
• Cross-conversation quotes - The best lines from everyone, attributed
• Consistent findings - What came up again and again, ranked by how often

New responses after you’ve generated one? You’ll be prompted to refresh it.

Patterns, not a pile

Combined reports group similar themes, surface the strongest quotes, and rank findings by how often they came up. Real pattern-finding, not a summary stitched together.

Putting reports to work

• Product - Themes and key insights show what people care about. Pain points show what to fix. Next steps hand you the to-do list.
• Marketing - Drop verified quotes straight into your site, ads, or deck. Use the Marketing tab to draft a full case study or article.
• Stakeholders - Share the summary and the combined report. The fastest way to land customer sentiment without anyone reading a transcript.

An email when it's ready

You’ll get an email as each report lands, summary included. Stay on top of the answers without living on the dashboard.