Nobody ever loved a form.
People dread the boxes, skip them, and tell them nothing. So we ended the form and sent hollie to say hello instead. That hello is the whole company.
Where the form fails.
answering counts as a good response rate for an email survey. Most get far less.
CustomerGauge NPS benchmarksis all the time the average person gives a form before walking away.
Feathery form analyticsOnly the delighted and the furious bother to reply. The quiet middle, where the truth lives, stays out of your data.
nonresponse bias, the U-shaped curveMore questions, worse answers.
SurveyMonkey measured it across its own platform: the more questions a survey asks, the less time people give each answer. Past about eight minutes, up to a fifth of them quit. Every extra box buys a thinner reply.
A real conversation runs the other way. People warm up, open up, and stay. That is the data we built holito to collect.
Not a better form. The end of the form.
We replace the boxes with a conversation. hollie talks with your customers across video, audio, or text, and the answers come back richer.
What a conversation gets back.
of people rated their conversation with an AI a positive experience. Most would choose one over a human next time.
Chopra and Haaland, 2024of open questions, answered with engagement holding and no sign of fatigue. No form gets half an hour.
Chopra and Haaland, 2024Spoken answers run more than twice as long as typed ones, and cover more topics.
Höhne, Gavras and Claassen, 2024People share more when no one is there to judge them: less image management, more real disclosure.
Lucas, Gratch, King and Morency, 2014Not a chatbot. Not a dashboard.
a chatbot
A widget that sits in the corner and deflects questions with canned answers. hollie makes the first move: she reaches out, asks yours, and actually listens to what comes back.
an off-the-shelf agent
A prompt on top of someone else’s model can hold a chat. hollie is built for one job: whole conversations across video, audio, and text, returned as structured answers.
a survey tool
Prettier boxes are still boxes, and logic jumps are not follow-ups. When an answer gets interesting, hollie pulls the thread instead of moving on to question seven.
a product dashboard
Funnels, replays, and heatmaps tell you what people did. Never why they did it. hollie gets the why, in their own words, and brings it back as evidence.
The hello is the reason.
hollie shows up, says hello, and listens. One question at a time, a follow-up when it matters, a warm thank you at the end. People leave having enjoyed giving you their answers.
See her live